Last Updated on April, 24, 2026
Introduction
This Privacy Policy explains how Deliverly collects, uses, stores, shares, and protects personal information when users use the Deliverly mobile application. Deliverly operates as a digital platform that connects users for delivery requests, parcel transportation opportunities, and lawful private ride-sharing coordination.
Information We Collect
We may use the information we collect from you for various purposes, including:
Account Information
first name;
last name;
email address;
phone number;
profile photo, if uploaded by the user.
Listing Information
When users publish a parcel or ride request, we may collect:
pickup and destination information;
description;
parcel photo, if uploaded;
selected price or suggested price fields;
listing status;
date and time of publication.
Vehicle Information
Users may voluntarily upload:
vehicle photo;
transport-related profile details.
Location Data
We may collect or process location data when needed for:
map functionality;
pickup/drop-off selection;
nearby listing display;
route-related app functionality;
improving user experience.
We do not sell location data.
Verification Information
For users who want to accept jobs or certain opportunities, we may collect verification data, such as:
selfie/photo;
ID document;
passport;
driver license;
verification result/status.
This information is processed for security, fraud prevention, identity verification, and platform integrity.
Technical Information
We may collect:
device information;
app usage data;
IP address;
crash logs;
diagnostics;
Firebase or similar analytics and security data.
How We Use Information
We use personal information to:
create and manage user accounts;
display listings;
show contact details so users can communicate outside the app;
support delivery and ride coordination;
enable map and location features;
verify user identity where required;
prevent fraud, abuse, bots, and unsafe use;
send notifications;
provide support;
improve and secure the app;
comply with legal obligations.
Legal Basis and Consent
Where required by law, we process personal information based on user consent, performance of the app service, legitimate interests, legal obligations, fraud prevention, security, and platform operation.
Users can control certain permissions, such as location and notifications, through device settings.
Sharing Information with Other Users
Deliverly may display certain information to other users, including:
name;
phone number;
WhatsApp/contact availability;
listing details;
profile photo, if uploaded;
parcel photo, if uploaded;
pickup and destination information relevant to the listing.
This is necessary because the app’s purpose is to connect users.
Users should not publish information they do not want other users to see.
Sharing with Service Providers
We may share personal information with trusted service providers that help us operate the app, including:
cloud hosting providers;
Firebase / Google services;
analytics and crash reporting providers;
notification providers;
identity verification providers;
security and infrastructure providers.
These providers may process information only for service-related purposes.
Payments
Deliverly does not process payments inside the app.
Any payment between users happens outside Deliverly. We are not responsible for external payments, refunds, chargebacks, disputes, fraud, or payment security outside the platform.
Data Retention
We keep personal information only as long as reasonably necessary for:
app operation;
account management;
fraud prevention;
safety and legal purposes;
dispute handling;
compliance with applicable law.
Verification data should be retained only for the period necessary for security and compliance purposes and then deleted or minimized where legally appropriate.
User Rights
Subject to applicable law, users may request to:
access their personal information;
correct inaccurate information;
delete their account or personal information;
withdraw consent where applicable;
object to certain processing;
ask questions about privacy practices.
Requests can be sent to: support@deliverly.life
Children
Deliverly is not intended for children under the age required by applicable law.
Users must be legally capable of using the app and entering into arrangements with other users.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted in the app or on our website.
Contact
For privacy questions or requests, contact us at: support@deliverly.life